Lumosity: I opted out of lumonsity and all e-mails and it...
A Lumosity customer review by GetHuman user ~workingangel7@verizon.net from November 26th, 2017
Background on ~workingangel7@verizon.net's case
GetHuman: ~workingangel7@verizon.net - can you tell our other Lumosity customers when your case took place?
~workingangel7@verizon.net: Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Lumosity, and if so, how?
GetHuman: And which of these common Lumosity customer issues best describes the reason you wanted to talk to them?
(Shows ~workingangel7@verizon.net a list of common Lumosity problems)
~workingangel7@verizon.net: "Complaint" was why I was trying to call.
~workingangel7@verizon.net's review of Lumosity customer service
GetHuman: So how would you sum up your experience for GetHuman's Lumosity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~workingangel7@verizon.net: I opted out of lumonsity and all e-mails and it wont let me opt out of e-mails...a friend of mine recommended brain fit.com..but didn't say there would be a charge for it...so I deleted all info and am hoping it all went through and am worried..i cant afford bills...I am retired but trying to work out my brain and if there is something free...I would do that...but some other company popped up in between and like I said unsubscribed..but nothing came up in my e-mail and how can they charge me when there was no price listed or my consent??? please respond thank u
GetHuman: Let's quantify your experience contacting Lumosity. On a scale of 1 to 5, how easy is it go get help on a Lumosity problem?
~workingangel7@verizon.net: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~workingangel7@verizon.net: I'd give them a one out of five on communication.
GetHuman: And what about Lumosity's ability to quickly and effectively address your problem?
~workingangel7@verizon.net: For that I would say one out of five.
GetHuman: And finally- any advice for other Lumosity customers?
~workingangel7@verizon.net: Call them early in the day or late. Don't forget any personal or account information you might need for Lumosity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~workingangel7@verizon.net taken from his Lumosity customer service problem that occurred on November 22nd, 2017.