Lycamobile: Terrible customer service. Held on for ** minut...
A Lycamobile customer review by GetHuman user ~Imaani Amira from November 28th, 2017
Background on ~Imaani Amira's case
GetHuman: ~Imaani Amira - can you tell our other Lycamobile customers when your case took place?
~Imaani Amira: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Lycamobile, and if so, how?
GetHuman: And which of these common Lycamobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Imaani Amira a list of common Lycamobile problems)
~Imaani Amira: "Complaint" was why I was trying to call.
~Imaani Amira's review of Lycamobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Lycamobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Imaani Amira: Terrible customer service. Held on for ** minutes with no response at the other end. **Not only that, they state they charge *p to call my country of choice, yet I'm being charged DOUBLE! **This company is clearly a scam. **Will be throwing the SIM card away and returning to **. I'm pretty sure I'm not the only one.
GetHuman: Let's quantify your experience contacting Lycamobile. On a scale of 1 to 5, how easy is it go get help on a Lycamobile problem?
~Imaani Amira: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Imaani Amira: I'd give them a two out of five on communication.
GetHuman: And what about Lycamobile's ability to quickly and effectively address your problem?
~Imaani Amira: For that I would say one out of five.
GetHuman: And finally- any advice for other Lycamobile customers?
~Imaani Amira: Call them early in the day or late. Don't forget any personal or account information you might need for Lycamobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Imaani Amira taken from his Lycamobile customer service problem that occurred on November 18th, 2017.