Lycos Inc: The number does access Lycos but option * takes...
A Lycos Inc customer review by GetHuman user ~caliman from November 27th, 2017
Background on ~caliman's case
GetHuman: ~caliman - can you tell our other Lycos Inc customers when your case took place?
~caliman: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Lycos Inc, and if so, how?
GetHuman: And which of these common Lycos Inc customer issues best describes the reason you wanted to talk to them?
(Shows ~caliman a list of common Lycos Inc problems)
~caliman: "Technical support" was why I was trying to call.
~caliman's review of Lycos Inc customer service
GetHuman: So how would you sum up your experience for GetHuman's Lycos Inc customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~caliman: The number does access Lycos but option * takes you to a voice mail that states "Lycos no longer offer phone support, please contact us through out help link at lycos.com' which then beeps for you to leave a message. They outsource their tech support to a hole in India where the 'techs' will try to blame you for their incompetence. And Lycos has the gall to ask users to buy their 'premium' service! Why?? For a higher grade of incompetence?? I think not!
GetHuman: Let's quantify your experience contacting Lycos Inc. On a scale of 1 to 5, how easy is it go get help on a Lycos Inc problem?
~caliman: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~caliman: I'd give them a four out of five on communication.
GetHuman: And what about Lycos Inc's ability to quickly and effectively address your problem?
~caliman: For that I would say one out of five.
GetHuman: And finally- any advice for other Lycos Inc customers?
~caliman: Call them early in the day or late. Don't forget any personal or account information you might need for Lycos Inc to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~caliman taken from his Lycos Inc customer service problem that occurred on November 22nd, 2017.