MOHELA: The *** number listed stated my call could not...
A MOHELA customer review by GetHuman user ~ttmtamara from November 19th, 2017
Background on ~ttmtamara's case
GetHuman: ~ttmtamara - can you tell our other MOHELA customers when your case took place?
~ttmtamara: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to MOHELA, and if so, how?
GetHuman: And which of these common MOHELA customer issues best describes the reason you wanted to talk to them?
(Shows ~ttmtamara a list of common MOHELA problems)
~ttmtamara: "Overcharge/Strange charge" was why I was trying to call.
~ttmtamara's review of MOHELA customer service
GetHuman: So how would you sum up your experience for GetHuman's MOHELA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ttmtamara: The *** number listed stated my call could not be completed at this time, and when redialing I was told I could not reach the number from my calling area. Hello, I live in NJ. There is no other phone number published for Mohela.
GetHuman: Let's quantify your experience contacting MOHELA. On a scale of 1 to 5, how easy is it go get help on a MOHELA problem?
~ttmtamara: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ttmtamara: I'd give them a one out of five on communication.
GetHuman: And what about MOHELA's ability to quickly and effectively address your problem?
~ttmtamara: For that I would say one out of five.
GetHuman: And finally- any advice for other MOHELA customers?
~ttmtamara: Call them early in the day or late. Don't forget any personal or account information you might need for MOHELA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ttmtamara taken from his MOHELA customer service problem that occurred on November 17th, 2017.
MOHELA
2.33 of 5 stars | 2 reviews
~ttmtamara's MOHELA Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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