MYpearson: my estimated wait time was *-* minutes. I waite...
A MYpearson customer review by GetHuman user ~marcy from November 23rd, 2017
Background on ~marcy's case
GetHuman: ~marcy - can you tell our other MYpearson customers when your case took place?
~marcy: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to MYpearson, and if so, how?
GetHuman: And which of these common MYpearson customer issues best describes the reason you wanted to talk to them?
(Shows ~marcy a list of common MYpearson problems)
~marcy: "None of those really matches why I wanted to contact MYpearson that day." was why I was trying to contact.
~marcy's review of MYpearson customer service
GetHuman: So how would you sum up your experience for GetHuman's MYpearson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~marcy: my estimated wait time was *-* minutes. I waited **. Every time I tried their live chat, I got disconnected mysteriously after they threw all their generic "have you tried..?" responses were depleted. It keeps happening again and again.
GetHuman: Let's quantify your experience contacting MYpearson. On a scale of 1 to 5, how easy is it go get help on a MYpearson problem?
~marcy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~marcy: I'd give them a three out of five on communication.
GetHuman: And what about MYpearson's ability to quickly and effectively address your problem?
~marcy: For that I would say four out of five.
GetHuman: And finally- any advice for other MYpearson customers?
~marcy: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for MYpearson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~marcy taken from his MYpearson customer service problem that occurred on November 17th, 2017.