Macy's Credit Card: not happy
A Macy's Credit Card customer review by GetHuman user GetHuman-jencali from November 29th, 2017
Background on GetHuman-jencali's case
GetHuman: GetHuman-jencali - can you tell our other Macy's Credit Card customers when your case took place?
GetHuman-jencali: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to Macy's Credit Card, and if so, how?
GetHuman: And which of these common Macy's Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jencali a list of common Macy's Credit Card problems)
GetHuman-jencali: "Complaint" was why I was trying to call.
GetHuman-jencali's review of Macy's Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jencali: not happy
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-jencali: Worst automated system ever. Human operators and customer service reps are just as bad. I have spent over * hours trying to remedy some disputed charges. No one has any clue as to what they are doing. I will be canceling this card as soon as I get the disputed charges resolved.
GetHuman: Let's quantify your experience contacting Macy's Credit Card. On a scale of 1 to 5, how easy is it go get help on a Macy's Credit Card problem?
GetHuman-jencali: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jencali: I'd give them a five out of five on communication.
GetHuman: And what about Macy's Credit Card's ability to quickly and effectively address your problem?
GetHuman-jencali: For that I would say one out of five.
GetHuman: And finally- any advice for other Macy's Credit Card customers?
GetHuman-jencali: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jencali taken from his Macy's Credit Card customer service problem that occurred on November 23rd, 2017.