Macy's: Friendly, polite person answered immediately, c...
A Macy's customer review by GetHuman user ~satisfied gethuman user from November 8th, 2017
Background on ~satisfied gethuman user's case
GetHuman: ~satisfied gethuman user - can you tell our other Macy's customers when your case took place?
~satisfied gethuman user: Sure. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~satisfied gethuman user a list of common Macy's problems)
~satisfied gethuman user: "Returns" was why I was trying to call.
~satisfied gethuman user's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~satisfied gethuman user: Friendly, polite person answered immediately, connected to proper place and maybe * minute wait. Complete satisfaction.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~satisfied gethuman user: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~satisfied gethuman user: I'd give them a three out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~satisfied gethuman user: For that I would say one out of five.
GetHuman: And finally- any advice for other Macy's customers?
~satisfied gethuman user: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~satisfied gethuman user taken from his Macy's customer service problem that occurred on November 3rd, 2017.