Macy's: Worst customer service I have ever encountered...
A Macy's customer review by GetHuman user ~Anonymous from November 20th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Macy's customers when your case took place?
~Anonymous: Yup. It was afternoon, on November 11th.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Macy's problems)
~Anonymous: "Track order" was why I was trying to call.
~Anonymous's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Worst customer service I have ever encountered. This is not the first time I've gotten the runaround from Macy's. If you are not a credit card holder, there is almost no way to get help. I kept dialing numbers I found on the internet, and finally got a live person. To make a really long story short, I was given the number of their third party department *-***-***-****. Of course that department was closed for the day. I'll try again tomorrow.....
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Macy's customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Macy's customer service problem that occurred on November 11th, 2017.