Macy's: I had a difficult customer service problem due...
A Macy's customer review by GetHuman user ~dsmithsj from November 24th, 2017
Background on ~dsmithsj's case
GetHuman: ~dsmithsj - can you tell our other Macy's customers when your case took place?
~dsmithsj: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows ~dsmithsj a list of common Macy's problems)
~dsmithsj: "Return order" was why I was trying to call.
~dsmithsj's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dsmithsj: I had a difficult customer service problem due to a returned item that never made it back to Macy's. A corporate officer listened attentively and then called me back immediately with a solution. They were very customer focused and I was impressed.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
~dsmithsj: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dsmithsj: I'd give them a one out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
~dsmithsj: For that I would say one out of five.
GetHuman: And finally- any advice for other Macy's customers?
~dsmithsj: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dsmithsj taken from his Macy's customer service problem that occurred on November 22nd, 2017.