Macy's: To get credit for a late fee charge
A Macy's customer review by GetHuman user GetHuman-christa7 from November 30th, 2017
Background on GetHuman-christa7's case
GetHuman: GetHuman-christa7 - can you tell our other Macy's customers when your case took place?
GetHuman-christa7: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-christa7 a list of common Macy's problems)
GetHuman-christa7: "Refund order" was why I was trying to call.
GetHuman-christa7's review of Macy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-christa7: To get credit for a late fee charge
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-christa7: In September I missed a Macys Credit Card payment. I called a few days later, paid the account, and asked if the Late Fee of $** could be forgiven. After asking a manager, the agent said yes, she would do that for me. It was never done. I called a *nd time. That agent said she would take off the $**. She took off $**. I called again. This agent said she too would make this a priority and would make sure the entire amount was taken off. Never happened. I am now calling a *th time and very discouraged. The woman I am talking to now doesn't seem to know anything.
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
GetHuman-christa7: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-christa7: I'd give them a four out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
GetHuman-christa7: For that I would say one out of five.
GetHuman: And finally- any advice for other Macy's customers?
GetHuman-christa7: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-christa7 taken from his Macy's customer service problem that occurred on November 22nd, 2017.