Magic Chef: Horrible service. Microwave stopped heating aft...
A Magic Chef customer review by GetHuman user ~Anell from November 26th, 2017
Background on ~Anell's case
GetHuman: ~Anell - can you tell our other Magic Chef customers when your case took place?
~Anell: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Magic Chef, and if so, how?
GetHuman: And which of these common Magic Chef customer issues best describes the reason you wanted to talk to them?
(Shows ~Anell a list of common Magic Chef problems)
~Anell: "Where to buy" was why I was trying to call.
~Anell's review of Magic Chef customer service
GetHuman: So how would you sum up your experience for GetHuman's Magic Chef customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anell: Horrible service. Microwave stopped heating after * months. Now after ** days and several calls, we still have a broken microwave. The operators are rude and unhelpful. I will NEVER buy magic chef products again. And will share this experience with others.
GetHuman: Let's quantify your experience contacting Magic Chef. On a scale of 1 to 5, how easy is it go get help on a Magic Chef problem?
~Anell: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anell: I'd give them a one out of five on communication.
GetHuman: And what about Magic Chef's ability to quickly and effectively address your problem?
~Anell: For that I would say one out of five.
GetHuman: And finally- any advice for other Magic Chef customers?
~Anell: Call them early in the day or late. Don't forget any personal or account information you might need for Magic Chef to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anell taken from his Magic Chef customer service problem that occurred on November 23rd, 2017.