I was charged by Magicjack at my bank and spent...
A MagicJack customer review by GetHuman user ~Not what I expected from November 20th, 2017
Background on ~Not what I expected's case
GetHuman: ~Not what I expected - can you tell our other MagicJack customers when your case took place?
~Not what I expected: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Not what I expected a list of common MagicJack problems)
~Not what I expected: "Dispute a Charge" was why I was trying to call.
~Not what I expected's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not what I expected: I was charged by Magicjack at my bank and spent over * hours on the phone with them and they still won't send the release form to release the charges and they have no record of me ever ordering their service I was looking very forward to this but now I'm sad and disappointed.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Not what I expected: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not what I expected: I'd give them a five out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Not what I expected: For that I would say two out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Not what I expected: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not what I expected taken from his MagicJack customer service problem that occurred on November 19th, 2017.