MagicJack: I find it insulting when a customer service rep...
A MagicJack customer review by GetHuman user ~Annette from November 20th, 2017
Background on ~Annette's case
GetHuman: ~Annette - can you tell our other MagicJack customers when your case took place?
~Annette: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Annette a list of common MagicJack problems)
~Annette: "Where to buy" was why I was trying to call.
~Annette's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annette: I find it insulting when a customer service rep refuses to help or better understand your "new" policy. We have been paying for years $** and Just upgraded and nothing was on the box or email or mail that the prices were going up. Having multiple sclerosis I found it very poor customer service to just keep saying sorry. Im sorry doesn't help me when I pay close to $*** for medicines to function. Im asking to just get a refund for the plus. I still have the original box and even pay for shipping. It seems since once again Ive been put on hold for over ** min.... Im may have to report this to the ADA. A disabled veteran with M.S. should throw up a red flag could be the issue when not fully notified. I trusted you for years and saved to get the plus and was never told about an increase in fees. I was going to renew but I think now im going to terminate my service. I only ask to be refunded the $** I spent on you device and will be on my way. I cat type nor dial as much, I use dragon now t
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Annette: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annette: I'd give them a five out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Annette: For that I would say two out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Annette: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annette taken from his MagicJack customer service problem that occurred on November 11th, 2017.