MagicJack: I have had Magic Jack for approximately three y...
A MagicJack customer review by GetHuman user ~Joy2TheWorld from November 22nd, 2017
Background on ~Joy2TheWorld's case
GetHuman: ~Joy2TheWorld - can you tell our other MagicJack customers when your case took place?
~Joy2TheWorld: Yeah. It was late at night, on November 19th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Joy2TheWorld a list of common MagicJack problems)
~Joy2TheWorld: "Technical Support" was why I was trying to call.
~Joy2TheWorld's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joy2TheWorld: I have had Magic Jack for approximately three years. The phone service was HORRIBLE .. The customer service tech support WORSE.*There was static, echoes and dropped calls ALL the time. I bought new phones, new phone. Cords ....nothing helped.*They auto-renewed the account on or about ******. But they won't give a refund, even a prorated refund, because a call was made on the phone after that date.**This is a Ripoff..... And probably violates federal laws as it crosses state lines. I will report to the Texas and Florida Attorney eye GE reals for possible class action law suits.*Anyone who has it needs to deactivate or turn off the AUTO-RENEW and keep the option open to renew or NOT.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Joy2TheWorld: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joy2TheWorld: I'd give them a one out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Joy2TheWorld: For that I would say three out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Joy2TheWorld: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joy2TheWorld taken from his MagicJack customer service problem that occurred on November 19th, 2017.