MagicJack: No phone service since *******. They can't fix...
A MagicJack customer review by GetHuman user ~Richard Kay from November 22nd, 2017
Background on ~Richard Kay's case
GetHuman: ~Richard Kay - can you tell our other MagicJack customers when your case took place?
~Richard Kay: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Richard Kay a list of common MagicJack problems)
~Richard Kay: "Complaint" was why I was trying to call.
~Richard Kay's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Richard Kay: No phone service since *******. They can't fix the problem and charged $**.** for a service I don't know that I needed.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Richard Kay: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Richard Kay: I'd give them a one out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Richard Kay: For that I would say four out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Richard Kay: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Richard Kay taken from his MagicJack customer service problem that occurred on November 18th, 2017.