MagicJack: It took me * months waiting, * times chat with...
A MagicJack customer review by GetHuman user ~Minh Minh from November 18th, 2017
Background on ~Minh Minh's case
GetHuman: ~Minh Minh - can you tell our other MagicJack customers when your case took place?
~Minh Minh: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Minh Minh a list of common MagicJack problems)
~Minh Minh: "Technical Support" was why I was trying to call.
~Minh Minh's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Minh Minh: It took me * months waiting, * times chat with different people with ton of beautiful promises but not resolved at all, my issue still there from Aug **,**** until now Oct.**,****. I can't understand the way Magic Jack treat the customer???I just want to pay for a renewal of the phone number, I started from before expiration , August **rd (Expiration date is September *nd,****) and now it's expired, I can't use this number even my device stile have * months in service (because I paid a five years plan). Terrible.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Minh Minh: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Minh Minh: I'd give them a two out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Minh Minh: For that I would say one out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Minh Minh: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Minh Minh taken from his MagicJack customer service problem that occurred on November 17th, 2017.