MagicJack: Iwasn't able to chat with anyone.Ican't get pho...

A MagicJack customer review by GetHuman user ~pat wynn from November 21st, 2017

Background on ~pat wynn's case

GetHuman: ~pat wynn - can you tell our other MagicJack customers when your case took place?
~pat wynn: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to MagicJack, and if so, how?
~pat wynn: I used the 800-624-4252 number I found for on the GetHuman MagicJack customer phone number page I was on: MagicJack Customer Service Phone Number
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~pat wynn a list of common MagicJack problems)
~pat wynn: "Complaint" was why I was trying to call.

~pat wynn's review of MagicJack customer service

GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pat wynn: Iwasn't able to chat with anyone.Ican't get phone* I just wont to cancel my service at this point.Worst s*c Got one yesterday.that could not help. Very bad eng. & no tec. support. patricia wynn
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~pat wynn: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pat wynn: I'd give them a three out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~pat wynn: For that I would say two out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~pat wynn: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pat wynn taken from his MagicJack customer service problem that occurred on November 11th, 2017.

MagicJack

2.17 of 5 stars | 254 reviews

~pat wynn's MagicJack Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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