MagicJack: jaime mcfarlane: PLS CANCEL DUE TO THIS CHARGE...
A MagicJack customer review by GetHuman user ~jaime from November 18th, 2017
Background on ~jaime's case
GetHuman: ~jaime - can you tell our other MagicJack customers when your case took place?
~jaime: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~jaime a list of common MagicJack problems)
~jaime: "Technical support" was why I was trying to call.
~jaime's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jaime: jaime mcfarlane: PLS CANCEL DUE TO THIS CHARGE OF ***, WHICH I NEVER USED ! *****@***.com *:** AM (* hours ago) to me This is a bill. Certain emergency communications districts have required that we attempt to bill you via email the charges they impose for your being able to dial *** services. If you wish to continue to be able to dial ***, it is important that you pay this charge. If you have access to *** services but do not pay this government-imposed charge, the emergency communications district in your jurisdiction may seek to collect any amounts from you directly. MagicJack does not profit at all for this service and the funds we collect are turned over to the government authority pursuant to their requirements. Please click here to find out the specific charges in your area and you will be directed on how to pay for them.*Anthony: Do you mean, you want to deactivate only your *** service?*jaime mcfarlane: BESIDE, SEVERAL MONTH AGO, SINCE DEC ****, I HAVE BEEN HAVING SER
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~jaime: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jaime: I'd give them a three out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~jaime: For that I would say one out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~jaime: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jaime taken from his MagicJack customer service problem that occurred on November 15th, 2017.