MagicJack: se pago la reconeccion y tengo un pesimo servic...

A MagicJack customer review by GetHuman user ~lorena duran r from November 22nd, 2017

Background on ~lorena duran r's case

GetHuman: ~lorena duran r - can you tell our other MagicJack customers when your case took place?
~lorena duran r: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to MagicJack, and if so, how?
~lorena duran r: I used the 800-624-4252 number I found for on the GetHuman MagicJack customer phone number page I was on: MagicJack Customer Service Phone Number
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~lorena duran r a list of common MagicJack problems)
~lorena duran r: "Dispute a Charge" was why I was trying to call.

~lorena duran r's review of MagicJack customer service

GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lorena duran r: se pago la reconeccion y tengo un pesimo servicio no recibo llamadas y cuando las hago puedo hablar con la persona pero se escucha un tono de ocupado y es muy molesto estar hablando y escuchar el sonido...estoy muy decepcionado del servicio...gracias y espero me puedan ayudar o regresar mi dinero.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~lorena duran r: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lorena duran r: I'd give them a five out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~lorena duran r: For that I would say one out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~lorena duran r: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lorena duran r taken from his MagicJack customer service problem that occurred on November 15th, 2017.

MagicJack

2.17 of 5 stars | 254 reviews

~lorena duran r's MagicJack Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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