MagicJack: the chat ended with no resolution. My phone do...
A MagicJack customer review by GetHuman user ~Dorothy Anderson from November 27th, 2017
Background on ~Dorothy Anderson's case
GetHuman: ~Dorothy Anderson - can you tell our other MagicJack customers when your case took place?
~Dorothy Anderson: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to MagicJack, and if so, how?
GetHuman: And which of these common MagicJack customer issues best describes the reason you wanted to talk to them?
(Shows ~Dorothy Anderson a list of common MagicJack problems)
~Dorothy Anderson: "Technical support" was why I was trying to call.
~Dorothy Anderson's review of MagicJack customer service
GetHuman: So how would you sum up your experience for GetHuman's MagicJack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dorothy Anderson: the chat ended with no resolution. My phone does not work. I get error *****. Nothing I did worked.
GetHuman: Let's quantify your experience contacting MagicJack. On a scale of 1 to 5, how easy is it go get help on a MagicJack problem?
~Dorothy Anderson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dorothy Anderson: I'd give them a five out of five on communication.
GetHuman: And what about MagicJack's ability to quickly and effectively address your problem?
~Dorothy Anderson: For that I would say two out of five.
GetHuman: And finally- any advice for other MagicJack customers?
~Dorothy Anderson: Call them early in the day or late. Don't forget any personal or account information you might need for MagicJack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dorothy Anderson taken from his MagicJack customer service problem that occurred on November 20th, 2017.