Maidenform.com: *st order sent ** of * item (ordered *)-returne...
A Maidenform.com customer review by GetHuman user ~txann from November 10th, 2017
Background on ~txann's case
GetHuman: ~txann - can you tell our other Maidenform.com customers when your case took place?
~txann: Sure. It was morning, on November 4th.
GetHuman: Did you reach out to Maidenform.com, and if so, how?
GetHuman: And which of these common Maidenform.com customer issues best describes the reason you wanted to talk to them?
(Shows ~txann a list of common Maidenform.com problems)
~txann: "Track order" was why I was trying to call.
~txann's review of Maidenform.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Maidenform.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~txann: *st order sent ** of * item (ordered *)-returned to sender and credit still pending after * weeks. *nd order confirmed ** of * item (ordered *)* can't reach customer service* say to leave a message & they'll get back to me within ** hours. By that time, the order will have shipped & I'll have to return to sender again and wait who-knows-how-long for a credit. We're talking over $*** here with the charge for multiples of one item* actual cost of both orders should have been about $***. Bad place to order online.
GetHuman: Let's quantify your experience contacting Maidenform.com. On a scale of 1 to 5, how easy is it go get help on a Maidenform.com problem?
~txann: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~txann: I'd give them a three out of five on communication.
GetHuman: And what about Maidenform.com's ability to quickly and effectively address your problem?
~txann: For that I would say one out of five.
GetHuman: And finally- any advice for other Maidenform.com customers?
~txann: Call them early in the day or late. Don't forget any personal or account information you might need for Maidenform.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~txann taken from his Maidenform.com customer service problem that occurred on November 4th, 2017.