Marlo Furniture: Awful customer service. Made multiple appointm...
A Marlo Furniture customer review by GetHuman user ~rjf184 from November 1st, 2017
Background on ~rjf184's case
GetHuman: ~rjf184 - can you tell our other Marlo Furniture customers when your case took place?
~rjf184: Yup. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Marlo Furniture, and if so, how?
GetHuman: And which of these common Marlo Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~rjf184 a list of common Marlo Furniture problems)
~rjf184: "Repairs" was why I was trying to call.
~rjf184's review of Marlo Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Marlo Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rjf184: Awful customer service. Made multiple appointments for technicians to look at a broken piece of furniture (poor engineering on manufacturers part) and the technicianed pulled a "no show" not once, but twice. When they finally came and took picutres of the broken furniture, it took * months for the part to come. This was after they called and told me that it was in and they would deliver it... and no showed AGAIN. It got to the point that I just accepted their incompetence b*c it was causing me too much frustration. Do not purchase from Marlo unless you're sure you will never need to deal with their cust service.
GetHuman: Let's quantify your experience contacting Marlo Furniture. On a scale of 1 to 5, how easy is it go get help on a Marlo Furniture problem?
~rjf184: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rjf184: I'd give them a one out of five on communication.
GetHuman: And what about Marlo Furniture's ability to quickly and effectively address your problem?
~rjf184: For that I would say three out of five.
GetHuman: And finally- any advice for other Marlo Furniture customers?
~rjf184: Call them early in the day or late. Don't forget any personal or account information you might need for Marlo Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rjf184 taken from his Marlo Furniture customer service problem that occurred on October 25th, 2017.