Marlo Furniture: They continue to refuse to take responsibility...
A Marlo Furniture customer review by GetHuman user ~Courtney from November 13th, 2017
Background on ~Courtney's case
GetHuman: ~Courtney - can you tell our other Marlo Furniture customers when your case took place?
~Courtney: Yup. It was afternoon, on November 4th.
GetHuman: Did you reach out to Marlo Furniture, and if so, how?
GetHuman: And which of these common Marlo Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~Courtney a list of common Marlo Furniture problems)
~Courtney: "Repairs" was why I was trying to call.
~Courtney's review of Marlo Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Marlo Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Courtney: They continue to refuse to take responsibility for their subpar furniture!!! I've been calling about a warranty handle for * months - they tell you they'll call you and don't - they promise it's been ordered and sent but it's not. And all this number does is gove you more lies. There is a person on the other end - but they have no ability nor desire to help resolve any conflicts with Marlo. Steer clear of this company!!
GetHuman: Let's quantify your experience contacting Marlo Furniture. On a scale of 1 to 5, how easy is it go get help on a Marlo Furniture problem?
~Courtney: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Courtney: I'd give them a four out of five on communication.
GetHuman: And what about Marlo Furniture's ability to quickly and effectively address your problem?
~Courtney: For that I would say three out of five.
GetHuman: And finally- any advice for other Marlo Furniture customers?
~Courtney: Call them early in the day or late. Don't forget any personal or account information you might need for Marlo Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Courtney taken from his Marlo Furniture customer service problem that occurred on November 4th, 2017.