MassHealth: not only was i put on hold at first for ** minu...
A MassHealth customer review by GetHuman user ~a concern taxpayer from November 8th, 2017
Background on ~a concern taxpayer's case
GetHuman: ~a concern taxpayer - can you tell our other MassHealth customers when your case took place?
~a concern taxpayer: Sure. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to MassHealth, and if so, how?
GetHuman: And which of these common MassHealth customer issues best describes the reason you wanted to talk to them?
(Shows ~a concern taxpayer a list of common MassHealth problems)
~a concern taxpayer: "Get insurance" was why I was trying to call.
~a concern taxpayer's review of MassHealth customer service
GetHuman: So how would you sum up your experience for GetHuman's MassHealth customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~a concern taxpayer: not only was i put on hold at first for ** minutes of the phone call while i was at work i only get a *** hour break customer service agent answers the phone and says hold (no please no nothing)i waited an additional * minutes for the young ladie to come back to me really rudely. I was frustrated but i wasn't being rude or disrespectfull nor was i curseing(bad words) the young ladie threaten to hang up on me and told me to shud up..."if you don't like it you should get a private carrier "i then told her i couldn't afford this insurance as it is (single dad * boys )originally i had to personaly notify them that i was taking my ex fiance off my insurance that i still had the kids ....she(customer service)just rudly said "THE SYTEM IS NOW UPDATED"!and hung up the phone.I doubt that my request is even done.I offend wonder is there any accountabilty any more it's impossible to speak anyone who has the power to change this behavior. I wonder if anyone has a remedy for this taxpayers'diar cal
GetHuman: Let's quantify your experience contacting MassHealth. On a scale of 1 to 5, how easy is it go get help on a MassHealth problem?
~a concern taxpayer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~a concern taxpayer: I'd give them a one out of five on communication.
GetHuman: And what about MassHealth's ability to quickly and effectively address your problem?
~a concern taxpayer: For that I would say one out of five.
GetHuman: And finally- any advice for other MassHealth customers?
~a concern taxpayer: Call them early in the day or late. Don't forget any personal or account information you might need for MassHealth to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~a concern taxpayer taken from his MassHealth customer service problem that occurred on November 2nd, 2017.