MassSave.com: TERRIBLE! Invasive, intrusive, time consuming...
A MassSave.com customer review by GetHuman user ~UnhappyPenelope from November 16th, 2017
Background on ~UnhappyPenelope's case
GetHuman: ~UnhappyPenelope - can you tell our other MassSave.com customers when your case took place?
~UnhappyPenelope: Sure. It was late at night, on November 13th.
GetHuman: Did you reach out to MassSave.com, and if so, how?
GetHuman: And which of these common MassSave.com customer issues best describes the reason you wanted to talk to them?
(Shows ~UnhappyPenelope a list of common MassSave.com problems)
~UnhappyPenelope: "Cancel service" was why I was trying to call.
~UnhappyPenelope's review of MassSave.com customer service
GetHuman: So how would you sum up your experience for GetHuman's MassSave.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~UnhappyPenelope: TERRIBLE! Invasive, intrusive, time consuming, not informative. They were pushey, the guy said he only gave us light bulbs to "get his manager off his ***" and he damaged our furnature and tried to pretend it wasn't him! Hugely unprofessional and I gained absolutely nothing except a few free light bulbs! Do not do this it is not worth your time! It took * hours and he showed up an hour late! Worst. Expierence. EVER.
GetHuman: Let's quantify your experience contacting MassSave.com. On a scale of 1 to 5, how easy is it go get help on a MassSave.com problem?
~UnhappyPenelope: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~UnhappyPenelope: I'd give them a one out of five on communication.
GetHuman: And what about MassSave.com's ability to quickly and effectively address your problem?
~UnhappyPenelope: For that I would say five out of five.
GetHuman: And finally- any advice for other MassSave.com customers?
~UnhappyPenelope: Call them early in the day or late. Don't forget any personal or account information you might need for MassSave.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~UnhappyPenelope taken from his MassSave.com customer service problem that occurred on November 13th, 2017.
MassSave.com
3.00 of 5 stars | 8 reviews
~UnhappyPenelope's MassSave.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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