Massachusetts Department of Revenue (DOR): ** tries on website, ** calls on *** number and...

A Massachusetts Department of Revenue (DOR) customer review by GetHuman user ~dm from November 20th, 2017

Background on ~dm's case

GetHuman: ~dm - can you tell our other Massachusetts Department of Revenue (DOR) customers when your case took place?
~dm: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to Massachusetts Department of Revenue (DOR), and if so, how?
~dm: I used the 800-392-6089 number I found for on the GetHuman Massachusetts Department of Revenue (DOR) customer phone number page I was on: Massachusetts Department of Revenue (DOR) Customer Service Phone Number
GetHuman: And which of these common Massachusetts Department of Revenue (DOR) customer issues best describes the reason you wanted to talk to them?
(Shows ~dm a list of common Massachusetts Department of Revenue (DOR) problems)
~dm: "Speak with an agent" was why I was trying to call.

~dm's review of Massachusetts Department of Revenue (DOR) customer service

GetHuman: So how would you sum up your experience for GetHuman's Massachusetts Department of Revenue (DOR) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dm: ** tries on website, ** calls on *** number and ** calls on *** number and no response..automatic system is all screwed up
GetHuman: Let's quantify your experience contacting Massachusetts Department of Revenue (DOR). On a scale of 1 to 5, how easy is it go get help on a Massachusetts Department of Revenue (DOR) problem?
~dm: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dm: I'd give them a three out of five on communication.
GetHuman: And what about Massachusetts Department of Revenue (DOR)'s ability to quickly and effectively address your problem?
~dm: For that I would say two out of five.
GetHuman: And finally- any advice for other Massachusetts Department of Revenue (DOR) customers?
~dm: Call them early in the day or late. Don't forget any personal or account information you might need for Massachusetts Department of Revenue (DOR) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dm taken from his Massachusetts Department of Revenue (DOR) customer service problem that occurred on November 12th, 2017.

Massachusetts Department of Revenue (DOR)

3.00 of 5 stars | 38 reviews
Massachusetts Department of Revenue (DOR) ReviewsMassachusetts Department of Revenue (DOR)'s Phone NumberAll Massachusetts Department of Revenue (DOR) contact info

~dm's Massachusetts Department of Revenue (DOR) Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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