Massachusetts Department of Revenue (DOR): Agreed Notice of Assessment was an error on the...

A Massachusetts Department of Revenue (DOR) customer review by GetHuman user ~AlexBoston from November 17th, 2017

Background on ~AlexBoston's case

GetHuman: ~AlexBoston - can you tell our other Massachusetts Department of Revenue (DOR) customers when your case took place?
~AlexBoston: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to Massachusetts Department of Revenue (DOR), and if so, how?
~AlexBoston: I used the 800-392-6089 number I found for on the GetHuman Massachusetts Department of Revenue (DOR) customer phone number page I was on: Massachusetts Department of Revenue (DOR) Customer Service Phone Number
GetHuman: And which of these common Massachusetts Department of Revenue (DOR) customer issues best describes the reason you wanted to talk to them?
(Shows ~AlexBoston a list of common Massachusetts Department of Revenue (DOR) problems)
~AlexBoston: "Payment arrangements" was why I was trying to call.

~AlexBoston's review of Massachusetts Department of Revenue (DOR) customer service

GetHuman: So how would you sum up your experience for GetHuman's Massachusetts Department of Revenue (DOR) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AlexBoston: Agreed Notice of Assessment was an error on their part of reading a form on health Insurance coverage, but told me I would have to still refile to remove penalty, despite my original filing with ** months validated on MA ****HC forms. Crazy...
GetHuman: Let's quantify your experience contacting Massachusetts Department of Revenue (DOR). On a scale of 1 to 5, how easy is it go get help on a Massachusetts Department of Revenue (DOR) problem?
~AlexBoston: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AlexBoston: I'd give them a five out of five on communication.
GetHuman: And what about Massachusetts Department of Revenue (DOR)'s ability to quickly and effectively address your problem?
~AlexBoston: For that I would say three out of five.
GetHuman: And finally- any advice for other Massachusetts Department of Revenue (DOR) customers?
~AlexBoston: Call them early in the day or late. Don't forget any personal or account information you might need for Massachusetts Department of Revenue (DOR) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AlexBoston taken from his Massachusetts Department of Revenue (DOR) customer service problem that occurred on November 13th, 2017.

Massachusetts Department of Revenue (DOR)

3.00 of 5 stars | 38 reviews

~AlexBoston's Massachusetts Department of Revenue (DOR) Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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