Massachusetts Department of Revenue (DOR): The level of incompetence at the Child Support...
A Massachusetts Department of Revenue (DOR) customer review by GetHuman user ~Jebidia from November 27th, 2017
Background on ~Jebidia's case
GetHuman: ~Jebidia - can you tell our other Massachusetts Department of Revenue (DOR) customers when your case took place?
~Jebidia: Yes I can. It was late at night, on November 24th.
GetHuman: Did you reach out to Massachusetts Department of Revenue (DOR), and if so, how?
GetHuman: And which of these common Massachusetts Department of Revenue (DOR) customer issues best describes the reason you wanted to talk to them?
(Shows ~Jebidia a list of common Massachusetts Department of Revenue (DOR) problems)
~Jebidia: "Payment arrangements" was why I was trying to call.
~Jebidia's review of Massachusetts Department of Revenue (DOR) customer service
GetHuman: So how would you sum up your experience for GetHuman's Massachusetts Department of Revenue (DOR) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jebidia: The level of incompetence at the Child Support Division of the MA DOR is mind boggling. I just got off the phone AGAIN with these people regarding my case. I won't be able to explain it here int he allotted characters. But they've made a huge mess of my case that is working it's way through the system in another state, a state which holds jurisdiction. They care nothing about how their system has * communication with other states and will completely ignore your attempts to communicate with them regarding bank levy's and income tax return seizure. It's criminal what they do and I should sue them for the legal fees I'll have to incur to recoup my money. They know they're system is terrible and there "supervisors" main job is to get you off the phone to deal with the next person whose case they've screwed up. Charles is especially worthless.
GetHuman: Let's quantify your experience contacting Massachusetts Department of Revenue (DOR). On a scale of 1 to 5, how easy is it go get help on a Massachusetts Department of Revenue (DOR) problem?
~Jebidia: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jebidia: I'd give them a one out of five on communication.
GetHuman: And what about Massachusetts Department of Revenue (DOR)'s ability to quickly and effectively address your problem?
~Jebidia: For that I would say two out of five.
GetHuman: And finally- any advice for other Massachusetts Department of Revenue (DOR) customers?
~Jebidia: Call them early in the day or late. Don't forget any personal or account information you might need for Massachusetts Department of Revenue (DOR) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jebidia taken from his Massachusetts Department of Revenue (DOR) customer service problem that occurred on November 24th, 2017.