Massachusetts Department of Unemployment Assistance: Every time I call I get a different answer for...
A Massachusetts Department of Unemployment Assistance customer review by GetHuman user ~KAC from November 20th, 2017
Background on ~KAC's case
GetHuman: ~KAC - can you tell our other Massachusetts Department of Unemployment Assistance customers when your case took place?
~KAC: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to Massachusetts Department of Unemployment Assistance, and if so, how?
GetHuman: And which of these common Massachusetts Department of Unemployment Assistance customer issues best describes the reason you wanted to talk to them?
(Shows ~KAC a list of common Massachusetts Department of Unemployment Assistance problems)
~KAC: "Missed payments" was why I was trying to call.
~KAC's review of Massachusetts Department of Unemployment Assistance customer service
GetHuman: So how would you sum up your experience for GetHuman's Massachusetts Department of Unemployment Assistance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KAC: Every time I call I get a different answer for the same question. The web site requests information but you don't know what they want. I have gone to the Career Center several times, and some staff have been helpful, but are very frustrated dealing with the unemployment staff in Boston. When I wait to speak to a human in Boston, and if I get conflicting information, I ask for the persons name, when I do that they hang up. Maybe this is the norm for dealing with a State Agency, I have never collected uemployment in my ** year work career, this is truly embarrassing. I would be totally surprised if I received a response to this complaint.My next call will be to my State Representative.
GetHuman: Let's quantify your experience contacting Massachusetts Department of Unemployment Assistance. On a scale of 1 to 5, how easy is it go get help on a Massachusetts Department of Unemployment Assistance problem?
~KAC: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KAC: I'd give them a one out of five on communication.
GetHuman: And what about Massachusetts Department of Unemployment Assistance's ability to quickly and effectively address your problem?
~KAC: For that I would say two out of five.
GetHuman: And finally- any advice for other Massachusetts Department of Unemployment Assistance customers?
~KAC: Call them early in the day or late. Don't forget any personal or account information you might need for Massachusetts Department of Unemployment Assistance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KAC taken from his Massachusetts Department of Unemployment Assistance customer service problem that occurred on November 11th, 2017.