Massachusetts Department of Unemployment Assistance: This is ridiculous, if you get a quick wait tim...
A Massachusetts Department of Unemployment Assistance customer review by GetHuman user ~anonymous from November 24th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Massachusetts Department of Unemployment Assistance customers when your case took place?
~anonymous: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to Massachusetts Department of Unemployment Assistance, and if so, how?
GetHuman: And which of these common Massachusetts Department of Unemployment Assistance customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Massachusetts Department of Unemployment Assistance problems)
~anonymous: "File application" was why I was trying to call.
~anonymous's review of Massachusetts Department of Unemployment Assistance customer service
GetHuman: So how would you sum up your experience for GetHuman's Massachusetts Department of Unemployment Assistance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: This is ridiculous, if you get a quick wait time something like under ** minutes you are extremely lucky. I have called many times and the wait is usually ** plus minutes. They do not hire enough operators like most government agencies.
GetHuman: Let's quantify your experience contacting Massachusetts Department of Unemployment Assistance. On a scale of 1 to 5, how easy is it go get help on a Massachusetts Department of Unemployment Assistance problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Massachusetts Department of Unemployment Assistance's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Massachusetts Department of Unemployment Assistance customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Massachusetts Department of Unemployment Assistance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Massachusetts Department of Unemployment Assistance customer service problem that occurred on November 23rd, 2017.