Massachusetts Department of Unemployment Assistance: I have contacted the Governor's office twice no...
A Massachusetts Department of Unemployment Assistance customer review by GetHuman user ~31nivek from November 20th, 2017
Background on ~31nivek 's case
GetHuman: ~31nivek - can you tell our other Massachusetts Department of Unemployment Assistance customers when your case took place?
~31nivek : Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Massachusetts Department of Unemployment Assistance, and if so, how?
GetHuman: And which of these common Massachusetts Department of Unemployment Assistance customer issues best describes the reason you wanted to talk to them?
(Shows ~31nivek a list of common Massachusetts Department of Unemployment Assistance problems)
~31nivek : "File application" was why I was trying to call.
~31nivek 's review of Massachusetts Department of Unemployment Assistance customer service
GetHuman: So how would you sum up your experience for GetHuman's Massachusetts Department of Unemployment Assistance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~31nivek : I have contacted the Governor's office twice now to intervene for me with DUA and they did. This system is horrible and should be changed immediately. I am a working paralegal and have lost hours at work waiting on the phone line. I am no paid when I am not at work.
GetHuman: Let's quantify your experience contacting Massachusetts Department of Unemployment Assistance. On a scale of 1 to 5, how easy is it go get help on a Massachusetts Department of Unemployment Assistance problem?
~31nivek : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~31nivek : I'd give them a one out of five on communication.
GetHuman: And what about Massachusetts Department of Unemployment Assistance's ability to quickly and effectively address your problem?
~31nivek : For that I would say five out of five.
GetHuman: And finally- any advice for other Massachusetts Department of Unemployment Assistance customers?
~31nivek : Call them early in the day or late. Don't forget any personal or account information you might need for Massachusetts Department of Unemployment Assistance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~31nivek taken from his Massachusetts Department of Unemployment Assistance customer service problem that occurred on November 17th, 2017.