Massachusetts Department of Unemployment Assistance: I was on hold for ** minutes talked to a gentle...
A Massachusetts Department of Unemployment Assistance customer review by GetHuman user ~kttykatzzz from November 20th, 2017
Background on ~kttykatzzz's case
GetHuman: ~kttykatzzz - can you tell our other Massachusetts Department of Unemployment Assistance customers when your case took place?
~kttykatzzz: Sure. It was morning, on November 10th.
GetHuman: Did you reach out to Massachusetts Department of Unemployment Assistance, and if so, how?
GetHuman: And which of these common Massachusetts Department of Unemployment Assistance customer issues best describes the reason you wanted to talk to them?
(Shows ~kttykatzzz a list of common Massachusetts Department of Unemployment Assistance problems)
~kttykatzzz: "Eligibility question" was why I was trying to call.
~kttykatzzz's review of Massachusetts Department of Unemployment Assistance customer service
GetHuman: So how would you sum up your experience for GetHuman's Massachusetts Department of Unemployment Assistance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kttykatzzz: I was on hold for ** minutes talked to a gentlemen and got forward to another area was waiting over an hour.. I started talking to this girl name NEA and she then said rudely to me that I need to stop talking over me and then she put me on hold... now I am waiting once again.. they need to talk to this girl about her customer service which is terrible.. Her name is NEA...
GetHuman: Let's quantify your experience contacting Massachusetts Department of Unemployment Assistance. On a scale of 1 to 5, how easy is it go get help on a Massachusetts Department of Unemployment Assistance problem?
~kttykatzzz: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kttykatzzz: I'd give them a five out of five on communication.
GetHuman: And what about Massachusetts Department of Unemployment Assistance's ability to quickly and effectively address your problem?
~kttykatzzz: For that I would say one out of five.
GetHuman: And finally- any advice for other Massachusetts Department of Unemployment Assistance customers?
~kttykatzzz: Call them early in the day or late. Don't forget any personal or account information you might need for Massachusetts Department of Unemployment Assistance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kttykatzzz taken from his Massachusetts Department of Unemployment Assistance customer service problem that occurred on November 10th, 2017.