Match.com: I have done a terrible thing and I am very asha...
A Match.com customer review by GetHuman user GetHuman-45355 from November 21st, 2017
Background on GetHuman-45355's case
GetHuman: GetHuman-45355 - can you tell our other Match.com customers when your case took place?
GetHuman-45355: Yes I can. It was late at night, on November 12th.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-45355 a list of common Match.com problems)
GetHuman-45355: "Refund a Charge" was why I was trying to call.
GetHuman-45355's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-45355: I have done a terrible thing and I am very ashamed of myself.*I caught my soon to be ex-wife cheating on me with * men and a woman.*In my anger I joined Match. We have only been married since November, she is in a mental hospital.*I have falsified information to you. I am married. I put in single. I figured by the time I got back to Colorado, I could explain to women I met.*I do not know what email address I used, I can't find it, she has deleted all my passwords and I do not want to prosecute her. I have told her to stop. my phone number is *-***-***-****, my email address is *****@***.com.*Please except my apology.*Beau T. Clark
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
GetHuman-45355: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-45355: I'd give them a three out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
GetHuman-45355: For that I would say two out of five.
GetHuman: And finally- any advice for other Match.com customers?
GetHuman-45355: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-45355 taken from his Match.com customer service problem that occurred on November 12th, 2017.