Match.com: Spoke with supervisor, Jose. I asked to speak...
A Match.com customer review by GetHuman user ~mtupper1 from November 25th, 2017
Background on ~mtupper1's case
GetHuman: ~mtupper1 - can you tell our other Match.com customers when your case took place?
~mtupper1: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows ~mtupper1 a list of common Match.com problems)
~mtupper1: "Account access" was why I was trying to call.
~mtupper1's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mtupper1: Spoke with supervisor, Jose. I asked to speak to the next level of supervisor and he continually or me on hold for nearly an hour. He lied and said he couldn't find another supervisor. Totally inappropriate and sketchy. AWFUL AND DISHONEST COMPANY. Use E-Harmony. At least they're professional and care about their clientele.
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
~mtupper1: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mtupper1: I'd give them a two out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
~mtupper1: For that I would say three out of five.
GetHuman: And finally- any advice for other Match.com customers?
~mtupper1: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mtupper1 taken from his Match.com customer service problem that occurred on November 19th, 2017.