Match.com: Ripped off my account when I chose the free two...
A Match.com customer review by GetHuman user ~Ticked off in the NW from November 26th, 2017
Background on ~Ticked off in the NW's case
GetHuman: ~Ticked off in the NW - can you tell our other Match.com customers when your case took place?
~Ticked off in the NW: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Ticked off in the NW a list of common Match.com problems)
~Ticked off in the NW: "Cancel service" was why I was trying to call.
~Ticked off in the NW's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ticked off in the NW: Ripped off my account when I chose the free two week trial, refused to refund the *months I DIDN'T order then when I clicked cancel and it said it will not renew on the **th of this month and that I'd still be able to use the features I'd paid for til my subscription was up they locked me out of my account for two days. I emailed twice, got no response, but was finally able to get back into my account this evening and my membership is gone! I still have ** paid days left and so far they've eaten up three. I'm a very dissatisfied customer and its not resolved because their customer service closes at *pm central time... grrrr!!!
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
~Ticked off in the NW: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ticked off in the NW: I'd give them a five out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
~Ticked off in the NW: For that I would say two out of five.
GetHuman: And finally- any advice for other Match.com customers?
~Ticked off in the NW: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ticked off in the NW taken from his Match.com customer service problem that occurred on November 16th, 2017.