Match.com: Match's policy: * months at a time with auto re...
A Match.com customer review by GetHuman user ~brin from November 24th, 2017
Background on ~brin's case
GetHuman: ~brin - can you tell our other Match.com customers when your case took place?
~brin: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows ~brin a list of common Match.com problems)
~brin: "Update account information" was why I was trying to call.
~brin's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~brin: Match's policy: * months at a time with auto renewal. Cancel BEFORE * months are up to stop future renewal. If you use your subscription at any point there is no refund for remaining months. Supervisors are trained to handle annoyed people and refuse to refund unused portion citing their contract.
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
~brin: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~brin: I'd give them a three out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
~brin: For that I would say two out of five.
GetHuman: And finally- any advice for other Match.com customers?
~brin: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~brin taken from his Match.com customer service problem that occurred on November 15th, 2017.