Match.com: Trying to stop a debit card trans for ***.** th...
A Match.com customer review by GetHuman user ~Janice Almond from November 21st, 2017
Background on ~Janice Almond's case
GetHuman: ~Janice Almond - can you tell our other Match.com customers when your case took place?
~Janice Almond: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to Match.com, and if so, how?
GetHuman: And which of these common Match.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Janice Almond a list of common Match.com problems)
~Janice Almond: "Update Account Info" was why I was trying to call.
~Janice Almond's review of Match.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Match.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Janice Almond: Trying to stop a debit card trans for ***.** they say they can not stop that, this is very bad service, I do not want this, this is something my daughter signed me up for, please help me Janice Almond ***-***-**** How can you not cancel my membership that I never wanted, she just did it this week.
GetHuman: Let's quantify your experience contacting Match.com. On a scale of 1 to 5, how easy is it go get help on a Match.com problem?
~Janice Almond: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Janice Almond: I'd give them a five out of five on communication.
GetHuman: And what about Match.com's ability to quickly and effectively address your problem?
~Janice Almond: For that I would say two out of five.
GetHuman: And finally- any advice for other Match.com customers?
~Janice Almond: Call them early in the day or late. Don't forget any personal or account information you might need for Match.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Janice Almond taken from his Match.com customer service problem that occurred on November 17th, 2017.