McAfee: I did not really get my question answered. I wa...
A McAfee customer review by GetHuman user ~joni from November 23rd, 2017
Background on ~joni's case
GetHuman: ~joni - can you tell our other McAfee customers when your case took place?
~joni: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to McAfee, and if so, how?
GetHuman: And which of these common McAfee customer issues best describes the reason you wanted to talk to them?
(Shows ~joni a list of common McAfee problems)
~joni: "Complaint" was why I was trying to call.
~joni's review of McAfee customer service
GetHuman: So how would you sum up your experience for GetHuman's McAfee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~joni: I did not really get my question answered. I was told by Cox Communication that my security feature with Mc Afee was automatically covered by Cox and I need not subscribe to this service. My phone call did*not answer this question. Earlier this year, I was billed for two different amounts for Mc Afee Security from my bank. Ater a call to Mc Afee one amount was refunded.
GetHuman: Let's quantify your experience contacting McAfee. On a scale of 1 to 5, how easy is it go get help on a McAfee problem?
~joni: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~joni: I'd give them a five out of five on communication.
GetHuman: And what about McAfee's ability to quickly and effectively address your problem?
~joni: For that I would say five out of five.
GetHuman: And finally- any advice for other McAfee customers?
~joni: Call them early in the day or late. Don't forget any personal or account information you might need for McAfee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~joni taken from his McAfee customer service problem that occurred on November 15th, 2017.