McAfee: Just a heads up - be very careful - when using...
A McAfee customer review by GetHuman user ~bchs2mnts from November 23rd, 2017
Background on ~bchs2mnts's case
GetHuman: ~bchs2mnts - can you tell our other McAfee customers when your case took place?
~bchs2mnts: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to McAfee, and if so, how?
GetHuman: And which of these common McAfee customer issues best describes the reason you wanted to talk to them?
(Shows ~bchs2mnts a list of common McAfee problems)
~bchs2mnts: "Cancel order" was why I was trying to call.
~bchs2mnts's review of McAfee customer service
GetHuman: So how would you sum up your experience for GetHuman's McAfee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bchs2mnts: Just a heads up - be very careful - when using MacAfee service. I had a popup issue and paid $** bucks to have them fix it. Then when I called them to tell them they had screwed up a command periodical and needed to fix it they charged me another $*** to fix it. I watched as the tech opened the command folder and un highlighted * boxes. That was the problem they had left it in some sort of mode they used to work on the computer. So basically they worked on my computer screwed it up and charged me to fix it. The tech even admitted they had caused the problem. Did they give me back my money NO! Like I said be very careful when using MacAfee support service they - will - rip you off.
GetHuman: Let's quantify your experience contacting McAfee. On a scale of 1 to 5, how easy is it go get help on a McAfee problem?
~bchs2mnts: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bchs2mnts: I'd give them a one out of five on communication.
GetHuman: And what about McAfee's ability to quickly and effectively address your problem?
~bchs2mnts: For that I would say five out of five.
GetHuman: And finally- any advice for other McAfee customers?
~bchs2mnts: Call them early in the day or late. Don't forget any personal or account information you might need for McAfee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bchs2mnts taken from his McAfee customer service problem that occurred on November 21st, 2017.