Medco Pharmacy: My opinion is Medco tries to cheat the customer...
A Medco Pharmacy customer review by GetHuman user GetHuman-148070 from November 1st, 2017
Background on GetHuman-148070's case
GetHuman: GetHuman-148070 - can you tell our other Medco Pharmacy customers when your case took place?
GetHuman-148070: Yes I can. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Medco Pharmacy, and if so, how?
GetHuman: And which of these common Medco Pharmacy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-148070 a list of common Medco Pharmacy problems)
GetHuman-148070: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-148070's review of Medco Pharmacy customer service
GetHuman: So how would you sum up your experience for GetHuman's Medco Pharmacy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-148070: My opinion is Medco tries to cheat the customer and patient, namely by interpreting Rx to dispense least amount of medication at highest price under your insurance plan. Why can't they post the cost before mailing RX? Stop order if you don't agree? Now insurance plans are requiring use of mail order for ** day supplies, so you have no choice. Beware and copy your written Rx and order form. Medco is awful and customer service and pharmacists are surly and downright rude.
GetHuman: Let's quantify your experience contacting Medco Pharmacy. On a scale of 1 to 5, how easy is it go get help on a Medco Pharmacy problem?
GetHuman-148070: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-148070: I'd give them a three out of five on communication.
GetHuman: And what about Medco Pharmacy's ability to quickly and effectively address your problem?
GetHuman-148070: For that I would say five out of five.
GetHuman: And finally- any advice for other Medco Pharmacy customers?
GetHuman-148070: Call them early in the day or late. Don't forget any personal or account information you might need for Medco Pharmacy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-148070 taken from his Medco Pharmacy customer service problem that occurred on October 30th, 2017.