Medicare: Not a good number for general information. Not...
A Medicare customer review by GetHuman user ~Kate Pack from November 15th, 2017
Background on ~Kate Pack's case
GetHuman: ~Kate Pack - can you tell our other Medicare customers when your case took place?
~Kate Pack: Yes I can. It was morning, on November 9th.
GetHuman: Did you reach out to Medicare, and if so, how?
GetHuman: And which of these common Medicare customer issues best describes the reason you wanted to talk to them?
(Shows ~Kate Pack a list of common Medicare problems)
~Kate Pack: "Check on a Claim" was why I was trying to call.
~Kate Pack's review of Medicare customer service
GetHuman: So how would you sum up your experience for GetHuman's Medicare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kate Pack: Not a good number for general information. Not good if you are not enrolled, but simply want information.
GetHuman: Let's quantify your experience contacting Medicare. On a scale of 1 to 5, how easy is it go get help on a Medicare problem?
~Kate Pack: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kate Pack: I'd give them a four out of five on communication.
GetHuman: And what about Medicare's ability to quickly and effectively address your problem?
~Kate Pack: For that I would say five out of five.
GetHuman: And finally- any advice for other Medicare customers?
~Kate Pack: Call them early in the day or late. Don't forget any personal or account information you might need for Medicare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kate Pack taken from his Medicare customer service problem that occurred on November 9th, 2017.