Took the megabus from NYC to Baltimore at...
A Megabus customer review by GetHuman user ~Whatever from November 23rd, 2017
Background on ~Whatever's case
GetHuman: ~Whatever - can you tell our other Megabus customers when your case took place?
~Whatever: Yeah. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Megabus, and if so, how?
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~Whatever a list of common Megabus problems)
~Whatever: "Find Itinerary" was why I was trying to call.
~Whatever's review of Megabus customer service
GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Whatever: Took the megabus from NYC to Baltimore at *:** am, only to find out that it is making multiple stops, meaning they are picking up more people in the process, leading to a full bus. If this was communicated on the website, I would not have chosen this time. This was a FULL bus, as the attendants accepted cash for tickets to make sure those who were sleeping were rudely awakend by them to fill a seat. People buy these late night rides for the fact that it's not a full bus! Not to mention holding up the progress of the long trip! We were over an hour last the arrival time. Please stop the multi pick up! Think abt the customer experience!
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~Whatever: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Whatever: I'd give them a three out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~Whatever: For that I would say four out of five.
GetHuman: And finally- any advice for other Megabus customers?
~Whatever: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Whatever taken from his Megabus customer service problem that occurred on November 15th, 2017.