Megabus: My cellphone felt in the bus in the upperdack a...
A Megabus customer review by GetHuman user ~flavio abel from November 23rd, 2017
Background on ~flavio abel's case
GetHuman: ~flavio abel - can you tell our other Megabus customers when your case took place?
~flavio abel: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Megabus, and if so, how?
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~flavio abel a list of common Megabus problems)
~flavio abel: "Overcharge/Strange charge" was why I was trying to call.
~flavio abel's review of Megabus customer service
GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~flavio abel: My cellphone felt in the bus in the upperdack and we could not get it back, beacise the place it felt it was hard to reach, I was sitting in front of the glass in the first seat when I put my phone to recharge and it droped into a narrow space. The busdriver did not helped me, he told me he could do nothing, I told him that I live in Brazil and I need my ceelphone back, please I ask for help. this is my e mail: *****@***.com
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~flavio abel: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~flavio abel: I'd give them a four out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~flavio abel: For that I would say five out of five.
GetHuman: And finally- any advice for other Megabus customers?
~flavio abel: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~flavio abel taken from his Megabus customer service problem that occurred on November 21st, 2017.