Megabus: Wish I could give it negative * stars. Booked...

A Megabus customer review by GetHuman user ~tahoedee from November 22nd, 2017

Background on ~tahoedee's case

GetHuman: ~tahoedee - can you tell our other Megabus customers when your case took place?
~tahoedee: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Megabus, and if so, how?
~tahoedee: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~tahoedee a list of common Megabus problems)
~tahoedee: "Cancel booking" was why I was trying to call.

~tahoedee's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tahoedee: Wish I could give it negative * stars. Booked a roundtrip from Reno to Sacramento a month ago. Two weeks ago I got an email stating my trip to Sac had been cancelled, but if I clicked on a link I could reschedule at no cost, which I did. Schedule had only CHANGED - by ** minutes. Not sure why "cancelled"?? Today I get email saying trip from Sac to Reno is "cancelled" and to follow links. No links provided. Took over an hour to find a phone * to call, finally reached very rude customer service who said the refund had been processed (and would take ** days to get to me) and I would HAVE TO just re-book - so nooooo, I don't HAVE to do anything - cancel the whole trip. Again, the trip wasn't cancelled, just the TIME changed by ** minutes!! They refused to cancel the other leg, and won't refund me for the booking fee. They also REFUSED to allow me to speak with a Supervisor! This is THEIR fault, and it is costing me?? I think not. Do not use these crooks!!!!! I have disputed th
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~tahoedee: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tahoedee: I'd give them a one out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~tahoedee: For that I would say two out of five.
GetHuman: And finally- any advice for other Megabus customers?
~tahoedee: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tahoedee taken from his Megabus customer service problem that occurred on November 13th, 2017.


2.08 of 5 stars | 229 reviews

~tahoedee's Megabus Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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