Megabus: On October *, **** a booked up mega bus ticket...

A Megabus customer review by GetHuman user GetHuman-42895 from November 24th, 2017

Background on GetHuman-42895's case

GetHuman: GetHuman-42895 - can you tell our other Megabus customers when your case took place?
GetHuman-42895: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Megabus, and if so, how?
GetHuman-42895: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-42895 a list of common Megabus problems)
GetHuman-42895: "Change Booking" was why I was trying to call.

GetHuman-42895's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-42895: On October *, **** a booked up mega bus ticket to get on the bus to go from New Orleans Louisiana to Jackson Mississippi on October *, **** I was a schedule to Leave New Orleans Louisanna on the mega bus at *:** AMI was out there waiting on the buses *:** Am the bus didn't show up at * o'clock so I called customer service customer service told me that the bus was a delay and that it was going to arrive at *:** AM But steal the bus haven't arrived so I called headquarters and talk to a customer service rep is and she told me that she was going to file a complaint in they will call me back later but I said that's okay I hung up and called adult will supervise for McWaters of either the bus came she told me that the bus came on time and is nothing that she could do about it. So I explained to her that I had already talk to a customer service representative and I explain to the supervisors that the customer Service rep had told me that the bus was going to be late but the supervisor said
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
GetHuman-42895: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-42895: I'd give them a three out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
GetHuman-42895: For that I would say one out of five.
GetHuman: And finally- any advice for other Megabus customers?
GetHuman-42895: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-42895 taken from his Megabus customer service problem that occurred on November 21st, 2017.

Megabus

2.08 of 5 stars | 229 reviews

GetHuman-42895's Megabus Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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