Megabus: RI call to change the date of my reservation fr...

A Megabus customer review by GetHuman user ~Marceila from November 25th, 2017

Background on ~Marceila's case

GetHuman: ~Marceila - can you tell our other Megabus customers when your case took place?
~Marceila: Sure. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Megabus, and if so, how?
~Marceila: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~Marceila a list of common Megabus problems)
~Marceila: "Missing item" was why I was trying to call.

~Marceila's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marceila: RI call to change the date of my reservation from January ** to January ** because when I waited at the bus stop with my *month old baby upon arrival the driver @**:**pm states that I most purchase a ticket for my baby. I purchase another ticket online for my baby when I get home for the next bus leaving out at **:** am and try to exchange my ticket for **:**am bus with my baby. The select ticket for trade in box did not appear so I called customer service. I get a guy on the phone to help with the change of my reservations and he states just the reservation must be exchanged within **hr of departure the same day. I told him I do not understand it is within the **hr window my previous bus was schedule to depart at **:**pm January ** which would mean that while my baby and I were waiting in line and speaking with the bus driver I cannot change my ticket because * min. later make it the next day? I asked if I could speak with a supervisor or manager to further assist me ? He states tha
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~Marceila: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marceila: I'd give them a one out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~Marceila: For that I would say one out of five.
GetHuman: And finally- any advice for other Megabus customers?
~Marceila: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marceila taken from his Megabus customer service problem that occurred on November 24th, 2017.

Megabus

2.08 of 5 stars | 229 reviews

~Marceila's Megabus Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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