Megabus: I had recently taken a round trip between NYC a...
A Megabus customer review by GetHuman user ~LoneRanger from November 8th, 2017
Background on ~LoneRanger's case
GetHuman: ~LoneRanger - can you tell our other Megabus customers when your case took place?
~LoneRanger: Yeah. It was late at night, on November 6th.
GetHuman: Did you reach out to Megabus, and if so, how?
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~LoneRanger a list of common Megabus problems)
~LoneRanger: "Missing Item" was why I was trying to call.
~LoneRanger's review of Megabus customer service
GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LoneRanger: I had recently taken a round trip between NYC and Boston. On both legs of the trip the bus broke down, adding an hour each way to my travel time. I called the number anticipating a long wait, and much to my surprise got right through. **I explained the situation and the customer service representative directed me to an email address for complaints. I asked her name to put in the email and suddenly she was able to help. after confirming that i had indeed waited an hour each way i was given travel vouchers for * one way trips. **chock one up for the good guys!
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~LoneRanger: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LoneRanger: I'd give them a two out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~LoneRanger: For that I would say five out of five.
GetHuman: And finally- any advice for other Megabus customers?
~LoneRanger: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LoneRanger taken from his Megabus customer service problem that occurred on November 6th, 2017.