I would be very wary about booking on Megabus...

A Megabus customer review by GetHuman user ~Kate from November 25th, 2017

Background on ~Kate's case

GetHuman: ~Kate - can you tell our other Megabus customers when your case took place?
~Kate: Yeah. It was late at night, on November 16th.
GetHuman: Did you reach out to Megabus, and if so, how?
~Kate: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~Kate a list of common Megabus problems)
~Kate: "Problem With a Reservation" was why I was trying to call.

~Kate's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kate: I would be very wary about booking on Megabus. We booked a NYC-DC trip about a month ahead for my niece. On the morning of the trip, weather was inclement, and the icy road conditions caused the roadways leading to the bus stop to be closed, making it impossible for us to take her to the bus. We called Megabus and were told to pay to rebook for the next day, and that they would issue a refund on the first itinerary. Then, instead of a refund, I received three different emails from them all letting me know that they refuse to issue refunds for any reason unless they are notified **-hours ahead. With weather-related problems, this is impossible, of course. I won't be booking with them again, because it is impossible to know ahead of time what the weather will be like. **All I wanted was to rebook, Megabus.
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~Kate: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kate: I'd give them a one out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~Kate: For that I would say one out of five.
GetHuman: And finally- any advice for other Megabus customers?
~Kate: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kate taken from his Megabus customer service problem that occurred on November 16th, 2017.

Megabus

2.08 of 5 stars | 229 reviews

~Kate's Megabus Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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