Megabus: This is terrible go greyhound instead my boy...

A Megabus customer review by GetHuman user ~elhas from November 25th, 2017

Background on ~elhas's case

GetHuman: ~elhas - can you tell our other Megabus customers when your case took place?
~elhas: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Megabus, and if so, how?
~elhas: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~elhas a list of common Megabus problems)
~elhas: "Overcharge/Strange charge" was why I was trying to call.

~elhas's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~elhas: This is terrible go greyhound instead my boyfriend missed a whole day of work because the bus broke down he had to wait ** hours for another bus to arrive. Not to mention the hours spent on the road coming back home. They also said he would be refuned in *-* days still no refund...each and every time he called he gets different answers why he has not recited his refund. They refused to let him speak to a supervisor.he sends an email no response. When he finally gets to speak to a supervisor they told him he was not in titled to one. He asked why?and some how someone says oh I see now you are intitled to a refund. It has been almost a month and still no refund. Every one else on that bus recited one. This bus service is just a plan rip off...I'd rather walk than to ride on this bus. You guys need to get you business straight...terrible
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~elhas: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~elhas: I'd give them a one out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~elhas: For that I would say three out of five.
GetHuman: And finally- any advice for other Megabus customers?
~elhas: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~elhas taken from his Megabus customer service problem that occurred on November 18th, 2017.


2.08 of 5 stars | 229 reviews

~elhas's Megabus Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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