PLEASE AVOID TAKING MEGABUS! I know it's cheap...

A Megabus customer review by GetHuman user ~Megabus=MegaCROOKS!!! from November 28th, 2017

Background on ~Megabus=MegaCROOKS!!!'s case

GetHuman: ~Megabus=MegaCROOKS!!! - can you tell our other Megabus customers when your case took place?
~Megabus=MegaCROOKS!!!: Yes. It was afternoon, on November 26th.
GetHuman: Did you reach out to Megabus, and if so, how?
~Megabus=MegaCROOKS!!!: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~Megabus=MegaCROOKS!!! a list of common Megabus problems)
~Megabus=MegaCROOKS!!!: "Insurance claim" was why I was trying to call.

~Megabus=MegaCROOKS!!!'s review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Megabus=MegaCROOKS!!!: PLEASE AVOID TAKING MEGABUS! I know it's cheap and can actually seem like a good deal IF nothing seriously goes wrong, but overwhelmingly that's not the case. The bad reviews are the norm. Google Megabus and see for yourself. It's simply a VERY CROOKED company. Taking fares for nonexistent bus routes and denying refunds??? It happened to me, too. It was a very late night bus that never showed up. I eventually got to my destination by train the next morning. Needless to say, Megabus refused to issue me a refund but I finally got a refund from my credit card company, but only after resubmitting my dispute claim THREE TIMES (Megabus kept challenging it) and threatening to close my credit card account if they didn't issue a refund. It's impossible to believe that consumer protection agencies and even the Department of Justice aren't aware what these CROOKS are doing. This company is BLAZENLY built on FRAUD! THIS IS EXACTLY WHY WE NEED REGULATIONS!!! To prevent crooks like Megabus from crea
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~Megabus=MegaCROOKS!!!: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Megabus=MegaCROOKS!!!: I'd give them a one out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~Megabus=MegaCROOKS!!!: For that I would say one out of five.
GetHuman: And finally- any advice for other Megabus customers?
~Megabus=MegaCROOKS!!!: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Megabus=MegaCROOKS!!! taken from his Megabus customer service problem that occurred on November 26th, 2017.

Megabus

2.08 of 5 stars | 229 reviews

~Megabus=MegaCROOKS!!!'s Megabus Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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